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1. (TCO 1) List and describe three general
business categories that can be outsourced. (Points : 10)
|
Question 2.2. (TCO 8 & 9) What would not go into a Business Services
Agreement Risk Assessment? (Points : 5)
|
3. (TCO 1) In international
outsourcing, which of the following is not a customer responsibility? (Points :
5)
4. (TCO 6) Which of the following
structures is not an example of the offshore relationship? (Points : 5)
5. (TCO 6) In International
contracts, which industry-specific question does not need to be asked? (Points
: 5)
6. (TCO 1 & 5) An example of
intellectual property is: ______. (Points : 5)
7. (TCO 6) What is the Worker Adjustment and Retraining
Notification Act of 1988 (WARN)? Defend the use of the WARN Act in the BPO
process. (Points : 30)
8. (TCO 5 & 6) Should you write international outsourcing
contracts any differently? Why or why not? Justify why the lawyers of the
company should seek outside consulting when writing international agreements.
(Points : 30)
7. (TCO 1 & 2) List and describe common steps in the
evaluation of vendor proposals. Construct a checklist with support for each
item that you have included. (Points : 30)
8. (TCO 6) What are some objectives for SLAs? List and describe
three. Convince the buyer in a BPO contract why these three are important.
(Points : 30)
9. (TCO 1 & 2) List three benefits of outsourcing. Expand on
your answers. (Points : 10)
10. (TCO 2) When would it make sense to issue an RFP to one
vendor? (Points : 10)
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