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Question 1. 1. (TCO A) Briefly
describe the characteristics of the positional and interest-based approaches to
addressing conflict. (Points : 25)
Question 2. 2. (TCO B) Relying
on Maslow’s and Herzberg’s theories, describe the basic human needs that must
be met in the workplace to minimize the potential for conflict (Points : 25)
Question 3. 3. (TCO C) What elements would you
recommend when creating and designing workplace conflict resolution that will educate
employees to discern between destructive and constructive conflict? Be sure to
include a definition of destructive and constructive conflict in your answer.
(Points : 25)
Question 4. 4. (TCO D) Describe integrative
negotiation, and provide examples of this approach to negotiating. (Points :
25)
Question 5. 5. (TCO E) When
mediating a conflict between two parties that are both in the low range of the
Conflict Capability Questionnaire, what considerations should the supervisor
keep in mind with respect to expectations about possible outcomes, the parties’
behaviors, and how to manage the mediation (list at least three)? (Points : 25)
Page 2
Question 1. 1. (TCO F) Describe
the process parties can undertake to explore options during negotiations. (Points
: 25)
Question 2. 2. (TCO G) Describe
the basic process that a manager goes through when conducting a consultative
decision-making process in which he or she allows significant input and
participation from the group members. (Points : 25)
Question 3. 3. (TCO H) State
and describe at least three traits, behaviors, or characteristics that
illustrate that an individual is being considerate of others when seeking to
resolve a conflict. (Points : 25)
Question 4. 4. (TCO F) Describe the
differences between a conversation and a sell-job and explain how each affects
conflict. (Points : 25)
Question 5. 5. (TCO G) When delivering an
assertive confrontation message to an employee, you must be careful not to
become defensive or reactive if the employee becomes angry or argumentative.
Describe measures you can take to remain calm and focused when delivering such
a message. (Points : 25)
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